Content that’s right for you.

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June 9

12:00 p.m. Registration Open
5:00 p.m. Welcome Reception


June 10

7:00 a.m. Breakfast
8:00 a.m. Welcome and Keynote
9:30 a.m. Networking Break
10:00 a.m. Breakouts
12:00 p.m. Lunch
1:15 p.m. Breakouts
2:30 p.m. Networking Break
3:00 p.m. Customer Panel
4:00 p.m. Summary and Wrap Up
6:30 p.m. Happy Hour


June 11

7:00 a.m. Breakfast
8:00 a.m. Product Keynote
9:30 a.m. Networking Break
10:00 a.m. Breakouts
12:00 p.m. Lunch
1:15 p.m. Technical Sessions (A)
2:15 p.m. Networking Break
2:45 p.m. Technical Sessions (B)
3:45 p.m. Summary and Wrap Up
6:30 p.m. Punch Bowl Social


June 12

7:00 a.m. Breakfast
8:00 a.m. Town Halls
9:30 a.m. Networking Break
10:00 a.m. Breakouts
12:00 p.m. Solutions Showcase
12:30 p.m. Closing and Awards


Specialized Program Tracks

This year’s three-day program features role-based tracks dedicated to help you best leverage the system and discover innovative ways to expand and grow your program. Check back in February to build your personalized schedule!

Platform Administration

  • Fundamentals of Platform Administration
    Maintenance, Approval Cycles, and Sign Offs

  • Bzzt! Zap! An Introduction to Fusion in Lightning

  • Security Best Practices

  • Reports and Dashboards I and II

  • Data Management Tools: Data Loader vs Data Import Wizard

Program Management

  • Elevate Your Program; Digitally Transform Your Business

  • Managing a Successful Program I and II

  • Navigating GDPR through Fusion-Colored Glasses

  • Effective Change Management Processes and Tools

  • Getting Ready for ISO 22301

  • Leverage Fusion to Further Engage Your People, People!


  • Advanced Mobile Solutions: Managing an Incident from the Palm of your Hand

  • Making Fusion Your Enterprise IT Risk Dashboard

  • Advanced Data Visualization Techniques

  • Advanced Lightning Capabilities and Page Layouts

  • Blaze Your Own Path! How to Use Paths in Creative Ways

  • Tailor-Made Home Pages and Single Page Apps

Business Continuity Management

  • Business Impact Management: Beginning with the End in Mind

  • Fast Tracking Your BIA and Business Continuity Planning

  • Streamlining Business Continuity & Crisis Management Exercises

  • Influencing Accountability in Business Continuity PlanningGetting Started with Plan Procedure Library I and II

IT Disaster Recovery

  • Auto-Managing Plan Dependencies

  • Getting Started with Incident Manager for IT/DR

  • Reverse Engineering Your IT/DR Plan through Exercise and Simulation

  • How to Approach Recovery Sequence Planning? Step-by-Step

  • Enhancing IT/DR Planning with ServiceNow

Risk and Third-Party Management

  • Getting Started with Third-Party Management

  • Enhancing Vendor Risk Management with Community Connector

  • Streamlining Site and Facility Risk Assessments

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Full agenda details to be released in February 2019!


Ready to commit?

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